Refund policy

Adventure Mounts accepts returns within 30 days of delivery. Sale and regularly priced items follow the same return policy.

Return eligibility

To be eligible for a return, the mount must be unused, uninstalled, and in its original condition and packaging. Proof of purchase is required.

How to start a return

Email info@adventuremounts.com with your order number and reason for the return. Approved returns must be sent to:

Adventure Mounts LLC
3231 S Kenwood St
Salt Lake City, UT 84106

Items sent back without first requesting a return may not be accepted.

Return shipping

Customers are responsible for return shipping costs for standard returns. Adventure Mounts does not charge a restocking fee.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible. For approved damage, defect, or incorrect-item claims, Adventure Mounts will cover reasonable return shipping costs or provide a prepaid return label.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 15 business days. Your bank or credit card company may need additional time to post the refund.

Exchanges

The fastest way to receive a different size or finish is to return the original item and place a new order after the return is approved.

Order cancellations

Orders may be canceled before shipment. Email info@adventuremounts.com as soon as possible. Because most orders ship by the next business day, we cannot guarantee that a cancellation request will be completed before shipment. After an order ships, the return policy above applies.